Policies | The Prayer Wall Kit

Effective Date: September 30, 2025

Welcome to The Prayer Wall Kit! By using our website or purchasing from us, you agree to the following terms.

1. Christian Mission

We are a faith-based business. Our products are designed to inspire women in prayer and faith. We ask that our site and products be used respectfully.

2. Eligibility

You must be 18 or older to purchase. Minors may use our site with parental consent.

3. Accounts

• You must provide accurate and complete information.

• You are responsible for maintaining the confidentiality of your account.
• You agree not to share your login credentials.
• We may suspend or terminate accounts for violations.

4. Orders & Payments

• Orders are subject to acceptance and availability.
• We reserve the right to cancel orders (fraud, errors, or stock issues).
• Prices may change without notice.
• Taxes and shipping will be calculated at checkout.

5. Intellectual Property

• All content (text, photos, graphics, designs, logos, trademarks) belongs to The Prayer Wall Kit LLC.
• You may not reproduce, resell, or use our products for commercial purposes without written consent.

6. User Content

If you post reviews, comments, or submissions:

• You grant us a license to use, reproduce, and display that content.
• Content must not be illegal, offensive, defamatory, or infringe on others’ rights.

7. Disclaimers

• Our products are intended for personal, devotional use only.
• They are not a substitute for medical, psychological, or legal advice.
• Results of prayer or faith practices cannot be guaranteed.

8. Limitation of Liability

• Our liability is limited to the purchase price of the product.
• We are not liable for indirect, incidental, or consequential damages.

9. Indemnification

You agree to indemnify us against claims, damages, and costs arising from misuse of our site or products.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their practices.

11. Governing Law & Dispute Resolution

• Governed by the laws of South Carolina, USA.
• Disputes must be resolved by binding arbitration in Richland County, SC.
• No class actions permitted.

12. Termination

We may suspend or terminate your access for violations or misuse.

Shipping Policy

Effective Date: September 30, 2025

1. Processing

Orders are processed within 1-2 business days.
Custom/personalized products may require extra time.

2. Shipping Options

Standard, Priority, and Express available.
International shipping available (customer responsible for duties/taxes).
U.S. orders totaling $125+ USD will receive free standard shipping.

3. Tracking

Tracking will be provided via email when available.

4. Delivery Times

Preorders will be delivered by December 31, 2025.
U.S. delivery: 5–7 business days (average).
International: 10–21 business days (varies by customs).

5. Delays

We are not responsible for delays caused by carriers, weather, or customs.

6. Lost or Damaged Packages

Claims must be made within 7 days of expected delivery.
Customers must provide proof (photos of damage).
We may replace or refund at our discretion.

Privacy Notice

Last Update on September 30, 2025

Effective Date: September 30, 2025

The Prayer Wall Kit LLC (“we,” “us,” “our”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit our website, place an order, or interact with us.

1. Information We Collect

Personal Information: Name, billing/shipping address, phone number, email address, payment information.
Account Information: If you create an account, we collect your username, password, preferences, and profile details.
Transaction Information: Order history, payment confirmations, delivery details.
Technical Data: Device type, browser, IP address, geolocation (where allowed), operating system, and browsing activity.
Cookies & Tracking: We use cookies, pixels, and analytics tools to understand usage, improve services, and deliver targeted promotions.

2. How We Use Your Information

To fulfill and deliver orders.
To provide customer service and technical support.
To send transactional emails (order confirmations, shipping notices).
To send marketing (if you opt in).
To prevent fraud, monitor transactions, and comply with law.
To analyze trends and improve our website and products.

3. Legal Basis (GDPR for EU/UK Customers)

Consent (for marketing and cookies).
Contract (to process your purchase).
Legal obligation (tax, reporting, fraud prevention).
Legitimate interest (to improve services).

4. Sharing of Information

We only share data with:

Service Providers: Payment processors, shipping companies, cloud storage providers.
Legal Requirements: Courts, regulators, or law enforcement.
Corporate Transfers: If we merge, sell, or restructure.

We never sell your information to third parties.

5. Cookies & Tracking Technologies

We use first-party and third-party cookies. You can disable cookies in your browser but some features may not function.

6. Data Retention

We retain data only as long as necessary for business, tax, or legal purposes, after which it is securely deleted.

7. Data Security

We use SSL encryption, tokenized payments, firewalls, and restricted staff access. No system is 100% secure, but we take all reasonable precautions.

8. Your Rights

Depending on your jurisdiction, you may:

Request access, correction, or deletion of your data.
Opt out of marketing emails anytime.
Request restriction of processing.
File a complaint with your data protection authority.

9. Children’s Privacy

We do not knowingly collect data from children under 13. If we discover such data, it will be deleted.

10. International Data Transfers

By using our services, you consent to your information being processed in the U.S. and governed by U.S. law.

11. Changes to Policy

We may update this Privacy Policy. We encourage you to review it periodically.

12. Contact Us

Email: hello@theprayerwallkit.com

Limited Warranty Policy

Effective Date: September 30, 2025

1. Coverage

Our Prayer Wall Canvas is warranted against defects in materials and workmanship for 60 days from delivery.

2. What’s Covered

• Binding flaws or major defects.

3. Exclusions

• Normal wear and tear.
• Water, accident, misuse, or negligence.
• Alterations or unauthorized modifications.

4. Remedies

At our discretion, we will repair, replace, or refund up to the purchase price.

5. Limitations

• This warranty replaces all other express or implied warranties.
• We are not liable for incidental or consequential damages.

6. Warranty Process

• Contact hello@theprayerwallkit.com with proof of purchase, photos, and description.
• Return shipping may be required.

Return Policy

Effective Date: September 30, 2025

1. Eligibility

• Returns accepted within 14 days of delivery.
• Items must be unused, unopened, in original packaging.

2. Non-Returnable Items

• Personalized/custom orders.
• Digital downloads.
• Clearance/sale items.

3. Process

• Email hello@theprayerwallkit.com with order number.
• Include tracking with your return.
• You are responsible for return shipping unless defective.

4. Refunds

• Issued within 7–10 business days after inspection.
• Refunds go to original payment method.
• Shipping fees are non-refundable.

5. Exchanges

• Exchanges may be available depending on stock.

6. Defective or Wrong Items

If we shipped the wrong or defective item, we will provide a prepaid label and full refund or replacement.

Do Not Sell or Share My Information

Effective Date: September 30, 2025

The Prayer Wall Kit LLC (“we,” “us,” “our”) values your privacy and gives you control over your personal information.

1. Your Rights

Under applicable laws (including the California Consumer Privacy Act “CCPA/CPRA”), you have the right to request that we:

Do not sell your personal information.
Do not share your personal information for targeted or cross-context behavioral advertising.

We honor these rights for all customers, not just those located in California.

2. Our Current Practices

We do not sell your personal information for monetary gain.
We may share limited information with trusted service providers (e.g., payment processors, shipping carriers, marketing platforms), but only to provide services you request.
We do not knowingly sell or share personal information of individuals under 16.

3. How to Exercise Your Rights

You may request to opt-out of the sale or sharing of your personal information by:

Completing our Do Not Sell or Share My Information request form.
Emailing us at hello@theprayerwallkit.com

Please include your full name, email address, and order number (if applicable) so we can verify your identity.

4. Verification Process

To protect your information, we may need to verify your identity before processing your request. This may include confirming details of a recent order or sending a confirmation link to your registered email.

5. Authorized Agents

You may designate an authorized agent to submit a request on your behalf. We require written proof of authorization.

6. Non-Discrimination

We will not deny you products, charge you different prices, or provide a lower level of service if you choose to exercise your privacy rights.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated Effective Date.